One of the petrifying moments at a company’s contact center is an employee realizing they missed an update, resulting in a customer getting the wrong information. Such mistakes might seem small but can end up causing a lot of loss to the company, which is why the existence of a Single Source of Truth for Employees has been propagated actively.
According to a report by Technology Advice showcasing information on inaccurate data gathering with a lack of proven data collection methods or tools, 37% of project failures were accounted for owing to the mentioned parameters. Moreover, the report suggested that employees spend approximately two hours per day or 9.5 hours per week searching for project data.
What is a Single Source of Truth for Employees?
A Single Source of Truth is a trusted information source that offers all important information in one location on a single platform. Often dubbed “the brain,” it is where the company’s procedures, processes, and intellectual property exist. When companies adopt the SSOT, it ensures that every employee works with the same consistent and accurate information. Additionally, it gets rid of the confusion that the existence of multiple versions of data within different departments creates.
Leveraging a single source of truth for employees ensures that any changes in existing information or new information are instantly updated to the entire network. This allows employees to have immediate access to the updated information. Moreover, when companies use SSOT, the chances of complications arising for information are low.
How do Intranet and Knowledge Management Play a Role in Curating an SSOT?
Knowledge management is where a company’s internal information is stored. It is where companies can organize, capture, share, and update information. Additionally, leveraging the power of knowledge management allows companies to become more cost-efficient and productive. Using knowledge management also gives employees appropriate knowledge, resulting in informed decisions.
An intranet, on the other hand, is a private network within the enterprise that safely shares company information along with computing resources among employees. The intranet can also be a useful tool for employees connecting via teleconferences or groups of employees working on a project.
Shifting to the intranet can result in effective communication in the organization, given employees can access vital information, applications, database records, and forms of the company. Additionally, the intranet comprises a database listing the names of employees who can access the network, enhancing overall security.
Since intranet and knowledge management serve similar purposes, they are crucial in curating a single source of truth for employees. By ensuring that employees have access to similar, verified, and updated information, intranet and knowledge management aid the creation of a single source of truth in companies.
The perks of knowledge management don’t just end here, it also helps in keeping an organization’s information safe even when an employee leaves the workplace.
Scroll through and learn how the intranet would help employees at the workplace, making it more safe and secure.
How Does The Intranet Aid Employees at The Workplace?
In addition to easy access to information, the intranet takes a load off employees at the workplace by offering benefits like:
Streamlining Workflows
Intranets comprise workflow automation tools that not only automate but also streamline redundant tasks, boost efficiency, and lower manual effort. Using intranet software also accommodates self-service processes like document approvals, increased productivity, managing leave requests, and expense management.
This results in better giving employees more time for strategic functions. Some AI tools that can be used in an intranet for workflow automation include Copy.ai and Zapier.
Allowing Collaborations Across Varied Timezones
In addition to being the central haven for an organization’s information, the intranet is also the place where employees can converse, share company news, and plan events as well. According to a Deloitte report, organizations comprising strong online social networks are 7% more productive than organizations without the same.
This feature of intranets is useful in centralizing effective remote teams operating from multiple locations. Using the same, employees worldwide can access relevant information and insights into what’s going on in the company.
Aiding Knowledge Management
Intranets are a storehouse of organizational knowledge and a company's best practices. They allow employees to centralize documents, streamline communication, and build a knowledge base.
Knowledge management provides the workplace with information that supports customers, aids projects, and helps the company make informed decisions, making the intranet a tool for this.
Bloomfire, Confluence, and Document 360 are some popular AI-based knowledge management software tools that companies can use to their advantage.
Better Communication:
Since the intranet is a centralized platform, it aids communication among employees, allowing them to share news, updates, and other project-related information. Intranets allow timely and transparent internal communication resulting in lowering the spread of misinformation and wrong assumptions.
The intranet allows the leadership and managerial hierarchy to stay in touch with the employees and also enables multiple departments to provide updates to one another.
Every employee in the company with access to the intranet can share important information on it, and others can comment on it and offer feedback. Moreover, the intranet dispels the hassle of having to commute via email or making the mistake of missing an email communication, resulting in a blunder.
The Bottom Line
It's time for companies to pick up their pace and get everyone on the same page of knowledge (literally) with Happeo’s single source of truth for employees. For those seeking an intranet that meets their organization's vision and requirements, Happeo is your one-stop destination.
We can help your organization adopt the Internet 3.0 approach with seamless integration with Microsoft, Google, and other tools. Our intranet organizes content with finesse, lowering software fatigue and saying goodbye to manual user setups.
At Happeo, we aid knowledge management, which results in a unified work environment, better decision-making, and enhanced productivity. Connect with the Happeo team to boost your organization's productivity in remarkable ways.
