Intranet | Happeo

What is an employee intranet?

An employee intranet is a private platform companies use for internal communication, document management, and knowledge management and sharing. It may be an on-site solution accessible only from the office, or a cloud-based intranet platform that employees can access remotely.

A well-designed intranet acts as a centralized information hub, providing a single source of truth for company policies, procedures, and news. It also offers robust document management capabilities, allowing for secure storage and easy access to important documents.

To foster teamwork and collaboration, intranets often include a variety of tools, including structure for internal communications and spaces to manage projects. Additionally, they typically feature an employee directory, making it easy to connect with colleagues, and a knowledge base, which houses FAQs, tutorials, and other helpful resources.

By streamlining internal communication and reducing information silos, intranets improve overall communication within an organization. They can also enhance productivity by providing easy access to essential tools and resources, saving employees time and boosting efficiency.

Intranets can also strengthen company culture by fostering a sense of community and belonging among employees. They can increase employee engagement by keeping employees informed and motivated, and can even reduce IT costs through centralized management and automation.

Internal Communications

Intranets are a game-changer for internal communications teams, providing a centralized platform to share information, news, and company updates. They streamline communication channels, increase employee engagement, and foster a stronger company culture. By centralizing resources and knowledge, intranets make it easier for employees to find what they need, reducing the burden on internal comms teams. Happeo enables targeted messaging and analytics, allowing teams to measure the impact of their communications efforts.

Learn more about employee intranets for internal communications

People & Culture

People and HR teams benefit significantly from intranets. These digital platforms centralize important HR information, streamlining processes like onboarding and benefits enrollment. They foster a sense of community, improve employee engagement through announcements and recognition programs, and provide a space for collaboration and knowledge sharing. Additionally, intranets enable efficient communication of policies, updates, and company news, ensuring everyone stays informed.

Learn more about employee intranets for culture

Marketing

An employee intranet is a powerful tool for marketing teams, providing a centralized platform to streamline workflows, enhance collaboration, and drive impactful campaigns. By centralizing brand assets, facilitating seamless knowledge sharing, and enabling efficient communication, Happeo empowers marketing teams to work smarter, not harder. Marketing teams can easily access and share approved brand guidelines, templates, and marketing materials. They can create a centralized knowledge base for industry best practices, campaign insights, and internal expertise. Marketing teams can use channels and forums to discuss campaign strategies, share updates, and gather feedback and track key metrics to analyze results and inform future strategies.

Learn more about employee intranets for marketing

Operations

Employee intranets are essential for operations teams to drive internal alignment. By providing a centralized platform for sharing information, updates, and best practices, intranets ensure everyone is on the same page. They facilitate seamless communication between departments, reducing silos and promoting collaboration. Additionally, intranets enable efficient knowledge sharing, empowering teams to make informed decisions and work towards common goals. Ultimately, intranets foster a culture of transparency, accountability, and alignment within operations teams.

Learn more about employee intranets for operations

Customer Service

Employee intranets provide the internal alignment and productivity you need to go to market stronger and serve your customers better. Intranets empower customer-facing teams by providing a centralized hub for knowledge sharing, collaboration, and efficient communication. With easy access to essential information, policies, and procedures, teams can quickly resolve customer inquiries and deliver exceptional service. By automating routine tasks and streamlining workflows, intranets help teams work more efficiently, saving time and reducing errors. Employee intranets also foster a strong company culture, aligning teams towards common goals and promoting a positive customer experience.

Learn more about intranets for customer service

Central source of truth

Organizations need a central source of truth, or employee intranet, to ensure efficiency, consistency, and collaboration.

A well-designed intranet provides a single source of accurate, up-to-date information, eliminating confusion and reducing errors. It streamlines communication, allowing employees to quickly find what they need, fostering collaboration, and breaking down silos. By centralizing resources and tools, intranets improve productivity and empower employees to make informed decisions.

Structured internal communications

Many intranets from the past acted as a digital bulletin board to push out important information in a one-way fashion. However, modern intranets offer a way to better collaborate with two-way communications, reactions, threads, and more. Intranets provide a more formal, transparent, and easily searchable connection space, as opposed to chat, which is more suited for quick, one-off conversations.

Enterprise search
Knowledge management across your organization is only valuable if it can be easily discovered. The average worker spend 1 work day per week tracking down the information and answers they need to do their jobs. With a proper enterprise search as past of your intranet, employees can save time and get the information they need from a trusted central source of truth.

Analytics
Intranet analytics tools provide invaluable insights into your intranet's performance. By tracking user behavior, engagement metrics, and content consumption, you can optimize your platform to meet the specific needs of your employees. Gain a deeper understanding of what resonates with your workforce and make data-driven decisions to improve collaboration, productivity, and overall employee satisfaction.

People Directory

Organizations are constantly changing and growing, with employees coming and going. It's important to be able to easily find and connect with the right colleagues to solve problems. A built-in org chart as part of your intranet can provide role and location information for employees to connect, collaborate, and be productive.

Mobile App

A mobile intranet keeps your workforce connected, regardless of their working location. With instant access to information, real-time notifications, and seamless collaboration tools, employees can stay informed, productive, and engaged, even on the go. Empower your team to make informed decisions and drive business success, anytime, anywhere.

Security considerations

Intranet security and governance for employee intranets help to protect your company's sensitive internal information. With robust user management, simplified provisioning, and automated content maintenance, you can ensure a secure and compliant intranet. Analytics tools provide valuable insights into user behavior, enabling you to optimize content strategy and measure ROI.

Employee intranets can transform your organization. By providing a centralized hub for information, collaboration, and communication, employee intranets can significantly improve employee productivity and employee engagement.

Here are some key benefits:

Enhanced communication: Streamline internal communication and reduce information silos.
Increased productivity: Easy access to tools and resources saves time and drive efficiency.
Stronger company culture: Foster a sense of community and belonging among employees.
Improved employee engagement: Keep employees informed and motivated.
Reduced IT costs: Centralized management and automation can save money.

Support

Even the easiest-to-use intranet platforms aren’t 100% intuitive — you need someone to show you how to set it up and answer any questions you have. Look for a platform that offers onboarding packages, as well as ongoing support. (Pro tip: Check out the renewal rate for any employee intranet software you’re considering — if it’s 100% or higher, it probably comes with outstanding support).

Personalization

When employees are able to p ersonalize their intranet homepage, they are much more likely to engage with the platform. Look for features like a drag-and-drop homepage editor, news feed customization, and team communication channels.

Integrations

While an employee intranet fulfills many needs, you might choose to hold onto other platforms your team uses — Slack, Jira, Microsoft 365 and Google Workspace, for example. If that’s the case, you’ll want a platform that integrates with your other tools and allows employees to search for information across all of them without leaving the intranet.

Employee Communities

A digital workplace doesn’t have to mean feeling disconnected. Employees can use intranet Channels to form their own communities, brainstorm ideas, and provide support and encouragement--aronud any topic they choose, both work and not work related.

Ease of Use

One of the biggest challenges when it comes to managing an intranet is the time it takes to maintain the content and keep it up-to-date. Many intranets are overly complex or require coding expertise to build and maintain pages. Leveraging no-code technology to create content allows the work to be delegated and ensures that subject matter experts are owning the knowledge they know best.

AI technology is revolutionizing employee intranets. Intelligent search (like Happeo's Search AI) helps employees find information faster and more accurately. AI-driven content writing and creation tools automate content generation, freeing up time for more strategic tasks. Personalized experiences, tailored to individual needs and preferences, increase engagement and productivity. Additionally, AI can be used to detect knowledge gaps within the organization, ensuring critical information is accessible to everyone.

Learn more about how Happeo's AI-powered Knowledge Engine.

Do employee intranets integrate with other software applications?

Depending on the company intranet software you choose, it may come with integrations for other workplace tools, which can help you to get your team on board.

Happeo, for example, integrates with both Google Workspace and Microsoft 365, which means you can collaborate on files from within Happeo and schedule meetings and video calls from within the platform. Other Happeo integrations include Slack, Jira, Trello, and Webex.

How much do employee intranets cost?

The cost of a new intranet platform varies, especially considering the ROI it can provide. We have a post on this topic that provides more context.

Who uses employee intranet software?

Organizations of all sizes can benefit from an employee intranet. Large organizations — such as healthcare companies, educational institutions, and non-profits — are among the most common employee intranet customers. Small and mid-size organizations can also benefit from having a central place to keep employees informed as they grow and scale, particularly since many industries and businesses are taking a remote-first stance in terms of working location.

What should be included in an employee intranet

An employee intranet should include a robust search function, permission controls, customization options, document management features, and social components.

How much training is required to use an employee intranet?

The best company intranet tools can be used by anyone, regardless of their level of technical expertise. Happeo is built around a user-friendly and intuitive interface, which means its time to launch can be incredibly fast (as little as two weeks, in fact!)

How secure are employee intranets?

At Happeo, we take your security seriously. When you use Happeo, all of your user data is stored securely in Google Cloud.

Happeo has also achieved ISO 27001 certification, an international standard that identifies organizations that have invested in the people, processes, and technology that keep their customer data safe.

Happeo: The Modern Employee Intranet

Happeo is a modern employee intranet platform that brings together knowledge, communication, people, and search in one place. By streamlining information access and fostering collaboration, Happeo empowers employees to work smarter and more efficiently. Happeo's AI-powered Knowledge Engine transforms information into actionable knowledge, ensuring your organization's intellectual capital is safeguarded.

Transform Your Organization with Happeo

Imagine a workplace where employees are empowered, engaged, and productive. With Happeo, this vision becomes a reality. By aligning people, processes, and technology, Happeo helps organizations thrive.

Ready to revolutionize your workplace? Request a Happeo demo today.

Happeo Employee Intranet Features

Our platform features work together to create an ecosystem for productivity and efficiency for your business. Learn more below about everything that comes together to make Happeo the best modern intranet for Google Workspace.